Services

The right price at the right time

Personalized Approach

When you sign with Sozo House, you benefit from our industry-leading pricing technology. Different days and different homes have different demand—and Sozo House's system prices them spot on.

Informed by numerous factors such as weather, local events, and historic trends, your home’s rates dynamically update multiple times per day so it books for the best price.

Professional care you can trust

Committed to Excellence

Every Sozo House property is cared for by professionally trained housekeepers and a dedicated local property manager. And every Sozo House guest receives 24/7 support from our customer service team.

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We also know that the cleanliness of your home is a top priority, both for guests and for you. Our enhanced housekeeping program, meets or exceeds CDC recommendations and aligns with guidance from hospitality industry experts. This program expands on our already thorough cleaning measures and increases the time spent cleaning and disinfecting your home—at no added cost to you or your guests.

Housekeeping

Housekeeping is the heart of our business

Hiring, training, and supporting quality housekeepers is one of the most valuable services we offer to our homeowners.

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We attract and retain the most qualified housekeeping professionals by offering a living wage and great benefits. We train them thoroughly, with detailed cleaning checklists and regular inspections.

We support them with the tools they need to be effective—from cleaning supplies to our housekeeping app that guides them in the clean and ensures everything is completed on time and to our exacting standards.

Seamless guest experience, with 24/7 support

Committed to Excellence

Seamless guest experience, with 24/7 support
We are relentless in delivering a seamless, stress-free experience for your guests, from booking the right space to stocking the bathroom toiletries. And of course, we provide around-the-clock care from our local management and central support teams.
If your guests have questions, our Customer Experience team is available 24 hours a day, seven days a week, to answer all guest phone calls and emails. When needed, we’ll connect them directly with your property’s local manager—and we always have a backup contact available, just in case.

Guest screening and liability protection

Exceeding Expectations

While most guests are respectful and responsible, protecting your property is our top priority. Our reservation system flags bookings with specific risk factors and assigns them to a specially trained customer service representative for review and follow-up. For certain reservations, we use a verification service to screen guests before they’re ever permitted to book ata Sozo House property. And since we employ a robust local staff, we’re able to check on your property at a moment’s notice.
For extra protection, we offer $1 million in liability coverage and damage protection at an affordable nightly cost (so you only pay for nights your property is rented by Sozo House guests).